INFORmATION TECHNOLOgY PERFORmANCE AND PROCESS: FOUR CASE STUDIES
نویسندگان
چکیده
The payoffs from investment in Information and Technology (IT) and the organisational, managerial and technological requirements necessary to bring about successful performance have proved difficult to find since the advent of the IT era. In this chapter, we investigate the levels of IT investment undertaken, and the subsequent performance benefits found in a number of Irish organisations. The chapter also focuses on the processes that contribute to successful performance and with the difficulties of attempting to measure results. Our results indicate that organisations that have a clear strategic focus that embraces IT investment achieve greater benefits. We also find that the management component is the most critical issue in terms of assuring successful performance outcomes. Finally, the chapter presents a model for optimising the benefits from IT investment. INFORMATION .TECHNOLOGY .PERFORMANCE .AND .PROCESS: .FOUR .CASE .STUDIES
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